Tuesday, September 18, 2007

Yet another CompUSA ripoff

Remember that VAIO laptop I purchase from CompUSA? I purchased it on 02/11/2007
for $2362.98 using a new CompUSA credit card -- I wanted to take advantage of a no interest for 6 months offer. I did not receive a bill from CompUSA until 03/18/2007, which I thought was a little late, but not terribly so. CompUSA claims they billed me on 02/18/2007, and this is confirmed by their electronic customer service (hrsaccounts.com) records. However, I did not receive a paper copy of the 02/18/2007 statement in the mail, nor did I receive any other
notification for it.

You can guess the rest of the story -- the March bill contained a $35.00 late fee, plus the 0% interest rate had reverted to 22.65%. I immediately called customer service, but the representative I spoke to was unhelpful, condescending, and downright rude ("SIR! -- What makes you think you don't have to pay your bills, SIR!"). I decided the best course of action was to pay off the original purchase price of $2362.98. Well, when I got my April bill it showed a balance of $110.98. I've tried to close the account, but have been told by CompUSA that I must pay the accumulated interest and late charge.

Fees

Bitching about fees is nothing new but this doesn't change the fact that I hate them.